Refund Policy

Last updated: June 16, 2024

1. Workshop and Class Refunds

Our refund policy for workshops and classes is designed to be fair to both our students and instructors:

Full refund available up to 48 hours before the scheduled class
50% refund available between 24-48 hours before the class
No refunds for cancellations less than 24 hours before the class
In case of class cancellation by Livaxo, full refund or rescheduling option will be provided

2. Custom Order Refunds

For custom orders and commissions:

Deposit (50%) is non-refundable once work has begun
Full refund of deposit available if cancellation occurs before work begins
Final payment is due upon completion and is non-refundable
Refunds for damaged items during shipping will be handled on a case-by-case basis

3. Refund Process

To request a refund:

Contact us via email or phone
Provide your order/booking reference number
State the reason for your refund request
Allow 5-7 business days for processing

4. Exceptions

We may consider exceptions to our standard refund policy in cases of:

Medical emergencies (with documentation)
Natural disasters or extreme weather conditions
Technical issues preventing class participation

Important Note

All refund requests are subject to review and approval. We reserve the right to deny refund requests that do not meet our policy criteria or are made in bad faith.

5. Refund Methods

Refunds will be processed using the original payment method:

Credit/Debit Card: 5-7 business days
Bank Transfer: 7-10 business days
Store Credit: Immediate (if requested)

6. Contact Information

For refund inquiries, please contact us at:

Email: refunds@livaxo.com
Phone: +1 (555) 123-4567